As many of our products are perishable, all food sales are final. Swiss Meat & Sausage Co. will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit, or to refund you the full amount of your purchase. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Any discrepancy with your order must be brought to our attention within 24 hours of receipt of goods. Because many of our products are perishable items, we do not accept returns/refunds on unwanted product. You may email us at CustomerService@swissmeats.com or by phone at (800) 793-SWISS (7947) so that we may assist you with any problems or discrepancies.
If you would like to purchase in volume, please call us at (800) 793-SWISS(7947) to discuss special pricing. This includes corporate orders for gifts that can be shipped to a single address or picked up at our store. We specialize in customizing gift boxes for your employees or customers.
Product Storage and Handling
Special measures will be taken for you to receive your meat products in excellent condition. We do, however, lose control of the handling during shipment. If your cured or smoked products, such as Hams, Smoked Turkeys, Bacons or Smoked Sausages have lost their airtight seal upon arrival, please refrigerate and use within 4 to 5 days. Use well sealed packages within 10 to 14 days. If you do not plan to use your product in that time frame, please freeze. All fresh bratwurst & sausages must also be refrigerated and used within 2 to 3 days if they arrive with broken seals. Use well sealed packages within 5 days or freeze for later use. Swiss Meat and Sausage Company is not responsible or liable for perishable food shipments when the customer is not available to receive the package, or for delays related to the weather or any other circumstances.